Last updated: 9 August 2026
This page explains how refunds work for our memberships. It should be read together with our terms of trade.
Our memberships are digital services where access is delivered and begins immediately after purchase. At purchase you expressly accept immediate delivery and acknowledge that your 14-day right of withdrawal therefore lapses. You have no right of withdrawal on the purchase — the only route to a refund is our 60-day satisfaction guarantee on Scale (see below), if the conditions are met.
Start is a rolling membership. Instead of a refund, you cancel: the current month completes and the membership runs for one further month before it ends. You keep your access for that entire period. Periods already paid for are not refunded.
Scale carries a 60-day money-back guarantee. If, within 60 days of purchase, you have followed the material, ordered goods from the supplier and put them up for sale without earning your money back, we refund the full amount.
To process a guarantee claim we may ask for documentation, for example a receipt for your order with the supplier and your sales listings. Contact us within the 60 days to make use of the guarantee.
Email us at info@brandownersclub.dk with your name, your order or email address and a short description. We will come back to you as quickly as we can.
Approved refunds are made to the payment method you used at purchase, normally within 14 days of us approving your request.
Brandownersclub · CVR no. 46310748
Email: info@brandownersclub.dk · Instagram: @ceopeterferguson